Pawel Michalowski, B.Sc.Cs.
32 Nanook Crescent, Kanata, ON
pawelmic at rogers.com (e),
613.266.3495 (c)
613.591.1531 (h)
Profile:
10 years of solid software design experience on Microsoft Windows platforms.
· Web development using JBuilder (JAVA, JSP), Visual Basic (COM/COM+), Active Server Pages Scripting (ASP with MS IIS), Visual Studio .NET, JavaScript, VBScript, XML, XSLT, XMLDOM, SOAP, Perl, PHP
· Experience in PKI implementation strategies using Entrust PKI products (TruePass, ProfileSever, AutoRA and Manager). Vast knowledge of enterprise software deployment mechanisms. Solid experience in web content management and e-Business solutions.
· Solid background in Object Oriented Programming (OOP) and Design utilizing UML, using Visual C++, C#, Delphi and C++ Builder. Event Oriented Programming (EOP) using RAD platforms such as Visual Basic, Delphi and .NET.
· Computer Telephony Integration (CTI) and design on Dialogic, Rhetorex and PIKA hardware using Pronexus VBVoice platform. Knowledge of signaling protocols, call control and software switching. Understanding of media gateway architecture and IP based network infrastructure.
· Database integration using MS SQL, Oracle 9i and MS Access. Database design strategies, PL/SQL stored procedure implementation, data formatting techniques utilizing XML DOM. Real-time, multi-tasking software development experience using ClearCase, MS Visual Source Safe, WinCvs.
· Working knowledge of OLE Automation Technology (COM, COM+, MTS), Win32 API programming, ActiveX, MAPI, TAPI, SAPI, ADO, DAO. Experience modifying Macromedia Flash Player Plug-in.
Language: English
Security Clearance: Enhanced Reliability (File#: 95195871-0000264669)
Personal Qualities:
Adaptable assertive calm careful caring competitive confident co-operative creative decisive energetic logical methodical perceptive reliable resilient sympathetic tactful tenacious
Professional Experience:
Espial Group Inc. May 2004 – June 2004
Sr. Application Developer (contract)
Project: Espial Escape Macromedia Flash Plug-In Integration
Espial Escape™ is the first browser Java SDK to offer a scalable configuration matching the memory requirements of a wide range of resource-constrained devices. With support for key Internet standards (including HTTP, SSL, HTML4.0, JavaScript, XML and CSS) and multimedia, Escape provides a full-featured browsing experience with a small core footprint. The project: client’s requirement for integrating Espial Escape 5.1 with a Macromedia Flash Player Plug-in.
Responsibilities:
HRDC July 2003 – April 2004
Sr. Software Designer / Web Developer (contract)
Project: Common System for Grants & Contributions (CSGC) PLC development team.
Grants are unconditional transfer payments which are not subject to being accounted for or audited but for which eligibility and entitlement may be verified. Contributions are conditional transfer payments for a specified purpose, which are subject to being accounted for and audited pursuant to a contribution agreement. The purpose of this project is contribution agreements. Contribution agreements are undertakings between a donor department and a prospective recipient of a contribution, which describe the obligations of each. This web application is utilizing such technologies as COM+, ASP, JavaScript, VB, HTML, MTS, Windows® NT, Windows® 2000, Oracle9i database, Object Oriented Programming, XML, XSL.
Responsibilities:
Achievements:
BCE, Emergis Inc. January 2003 to July 2003
Project: RGBB - Registrar General Buy Button (e-commerce web service)
Secure Channel development team. BCE Emergis is a leading North American e-Business company enabling specialized transaction processes for the health, finance and government sectors. BCE Emergis supplies solutions to businesses that automate transactions between companies and allows them to interact, and transact in real-time. Its leading technologies are centered on claims processing, electronic bill presentment and payment solutions. While working at BCE I have strengthened my technical skills in C++/Delphi/Perl development as well as in the area of PKI implementation and integration.
Responsibilities:
Achievements:
Bestlane Incorporated April 2003 – April 2004
Sr. Software/Web Developer (contract)
Project: EZWeb Monitor
Customer required monitoring of the Maersk Sealand website (and other identical sites) for content changes. This website provides rules and rates corresponding to shipments from ports in the forty-eight contiguous states of the United States. The monitoring tool was developed using a COM+ interface to the MS Internet Explorer to be able to login to the website automatically, handle the site session and retrieve and compare data as specified for each phase of this project. This had to be performed because the company did not have direct access to the databases containing all the vital info other then through a web interface. Automation of the process was necessary due to the extremely large amount of data to be verified daily. The results of the tool’s query are communicated to the user via automatic email notifications (SMTP, POP3) based on user configured recipients.
The tool retrieves the text for any given rule and compares it with a previously stored copy. If a change is detected, the tool sends an email notification (including a difference from the comparison) to the user. Only rule content changes are monitored, i.e. HTML code, images, banners and other non-rule related content are ignored by the tool. The tool also monitors if a new rule has been added to or subtracted from a given tariff. This involves retrieval of all rule numbers in a given tariff and then comparing with the previously stored copy of this list. If a rule has been added or subtracted to a tariff the two lists will differ and an email notification will be triggered. All these actions are performed via COM+ interface to the MS Internet Explorer. These are: logging into the specified web site, auto-entering search criteria, waiting for search results and retrieving data, “clicking” through multiple pages if the search result returned more then one page. All actions of the tool were fully automatic and did not require human supervision. Technologies mainly used were Object Oriented Programming, XML, XSL, ASP, HTML, VB6, COM+ and Delphi 5.
Arkosoft Technologies November 2001 – March 2004
Sr. Software/Web Developer/IVR Integrator (contract)
I have developed several CTI (computer telephony integration) applications for automation of 800 number response campaigns. Using the phone and the web as call-to-action response vehicles, the applications can track market responses generated from any electronic or print media campaign. The tools/technologies used were VB6 (COM+), ASP, HTML, JavaScript, MS SQL Server, Windows 2000 Pro Server, VNC for remote system administration. I have also worked on the development of the following computer telephony projects:
Interactive Voice Response (IVR) - Application providing a telephony interface for callers to interact with computer databases using touch-tone keys (DTMF) or voice commands (Speech Recognition). I have integrated 3rd party applications to interface with external databases. I have helped to provide clients with a host of reporting tools including automatic regular report generation of call statistics or customer data specific to their application.
Auto Attendants / VoiceMail - Application designed to answer calls and route a caller to a specific extension, department, with the ability to leave messages. I have implemented customized Auto-Attendants and VoiceMail systems that met client’s unique requirements including Speech Recognition.
Speech Recognition Applications - Word and phrase recognition in which a system is trained to recognize words or phrases and to respond appropriately by routing the call, giving appropriate information, etc. Implementing Speech Recognition into client’s application provided their customers with the flexibility of using their voice in situations where keypad input is not effective, such as cell-phone usage from a vehicle.
Fax-on-Demand - Also called Fax Back, allows callers to request documents in an information base to be faxed to them by selecting a specific document from an automated menu.
Text-to-Speech Applications (TTS) - for converting text information into synthetic speech output. This technology is very useful and I have implemented it for some clients where client application required large volumes of variable information to be delivered to the caller, and in situations where it was not possible to provide pre-recorded message playback. Typical applications included address information delivery, or email reading capability.
Help-Desk (Call Center Applications) - A centralized location (or contact-center) where queries about products, services, and problem reporting are answered. I have worked on a custom IVR application including Screen-Pop technology which reduced call times and made client’s agents more productive. Our IVR front-ended call center solution managed the retrieval of critical information from the caller as well as information retrieval from customer databases. This information was linked to the call and "popped" to the agent upon transfer.
Outbound Telemarketing Application - An automated outbound calling system placing calls to customers in order to provide marketing information and/or retrieve information from callers about product preferences/customer experience etc. Our IVR system was effective in calling out to a large number of customers to survey and retrieve valuable information about client company's products and services. In addition statistical analysis was made regarding the information that was retrieved from the calls and provided back to the client in easy to read reports.
AutoDial, Preview & Predictive Dialing - An automated application capable of making large quantities of outbound calls. In a preview dialing application the agent can preview the customer information before the call is made. Our predictive dialing application placed automated outbound calls and passes answered calls to agents along with a customer information screen.
HRDC July 2001 – December 2002
Sr. Software Designer / PKI Consultant / Web Developer (contract)
Project: EIAppliWeb
EIAppliWeb was a pilot project that was part of the Government of Canada's GOL initiative. The first step in what eventually became a complete on-line service to Employment Insurance clients. This web application is utilizing such technologies as COM+, ASP, JAVA, JavaScript, VB, HTML, MTS, Windows® NT, Windows® 2000 and Oracle8i/9i.
Responsibilities:
Achievements:
Entrust Technologies, Ltd. February 1998 – June 2001
Project: Entrust Enterprise Desktop Solutions (Entrust Desktop Designer)
Entrust Technologies is a global leader in solutions that bring trust to e-business. The company is committed to securing e-business transactions and communications over wireless networks, intranets, extranets and the Internet. Their products and services offer strategic, trusted e-business solutions and real customer value for the Business-to-Business (B2B) Business-to-Consumer (B2C) and Enterprise Internet markets. Entrust solutions offer customers reduced costs, enhanced productivity, the ability to build closer relationships with larger trading communities and faster time-to-market. Entrust Technologies makes it safe to do business over the Internet.
Responsibilities:
Achievements:
Pronexus Incorporated September 1995 – January 1998
Project #1: Software Designer / Developer
Pronexus is a well established company specializing in computer telephony applications, focused on world class application generator development tools and speech-enabled computer telephony solutions. Pronexus Incorporated believes in a full exploration of the potential of its employees to achieve the absolutely the best results and productivity at the same time ensuring full satisfaction from the work well done. While at Pronexus, I have been responsible for many tasks that have reflected my solid experience in those areas. Being the one who enjoys challenge I have filled the following positions while giving my best to the company:
Position:
Responsibilities:
Achievements:
Pronexus Incorporated September 1995 – January 1998
Project #2: Internet & Software Support Specialist
Responsibilities:
Achievements:
Winshots Technologies June 1996 – present
Winshots Technologies is an independent software vendor, born as computer consulting company in the early 1996. We're located in the heart of Canada's Capital, Ottawa. Originally known as Arkosoft Technologies, our company has adopted a new name to better reflect the type of business we are in. Our main focus is on software development for all 32bit+ Microsoft(R) Windows(R) platforms. We develop applications for everyday desktop use, developer tools and toolkits, system utilities as well as custom server components, solutions and applications.
Responsibilities:
Achievements:
Innovative Communications (Kingston) Ltd. June 1994 – August 1995
Software Developer
Responsibilities:
Smart Solutions Software June
1993 – June 1994
Systems Programmer / Analyst
Responsibilities:
APREL Laboratories, Inc. November
1990 – June 1993
Electronic Laboratory Assistant
Responsibilities:
Education:
|
1995 – 2001 |
Bachelor of Science in Computer Science degree |
|
2000 |
Workplace Dynamics
Certificate |
|
1994 – 1995 |
Programmer/Analyst Diploma
|
|
1993 – 1994 |
One year in the faculty of
Computer Science |
|
1992 – 1993 |
OAC High
School Diploma |
|
1990 – 1992 |
High School Diploma |
|
1991 |
Artistic Design Award |
|
1986 – 1990 |
Technical High
School Diploma |
Technical Skills:
|
SPECIALIZATION: |
-
SOFTWARE DESIGN & PLANNING (UML) |
|
PROGRAMMING LANGUAGES: |
- VISUAL C++ 1.5, 2.2,
4.0, 5.0, 6.0, C# |
|
OPERATING SYSTEMS: |
- MS WINDOWS 2000, XP |
|
APPLICATIONS: |
- MS-OFFICE 6.0, 7.0, 8.0,
2000, XP, WORDPERFECT |
References, available upon request.